Privacy Policy

1. Introduction

Learning 24/7 is a brand of Training 24/7 Pty Ltd (ABN 58 616 642 070). This Privacy Policy explains how Training 24/7 Pty Ltd ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use the Learning 24/7 platform at learning247.au or any other associated domain.

This policy is supplementary to, and should be read in conjunction with, any other applicable terms and conditions. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you knowingly and voluntarily provide when you:

• Create an account (name, email address, password)
• Add student profiles (student names, year levels)
• Subscribe to our services (billing information, payment details)
• Contact us with enquiries or support requests
• Participate in surveys or provide feedback
• Register an organisation (school name, contact details, staff information)

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical information:

• IP address and browser information
• Device type and operating system
• Login times and session duration
• Pages visited and features used
• Video viewing progress and completion status
• Learning engagement metrics

2.3 Children's Information

For home learning accounts, parents or guardians provide student profile information on behalf of their children. We do not knowingly collect personal information directly from children under 13 without parental consent. For school accounts, student information is provided by the educational institution.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our educational platform and services
• To process subscriptions and payments
• To track learning progress and generate engagement reports
• To personalise the learning experience based on year level and preferences
• To communicate with you about your account, including service updates
• To respond to your enquiries and provide customer support
• To improve our platform, content, and services
• To detect and prevent fraud, abuse, or technical issues
• To comply with legal obligations

4. Payment Information

Payment processing is handled securely by Stripe, a PCI-DSS compliant payment processor. Credit card details are transmitted directly to Stripe and are not stored on our servers. We retain only the information necessary for billing records, such as the last four digits of your card and transaction history.

5. Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers: To third-party service providers who assist us in operating our platform (payment processing, email delivery, video hosting)
• Legal Requirements: When required by law, court order, or government authority
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: With your explicit consent for any other purpose

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

Your personal information may be stored on servers located in Australia and other countries, including the United States. We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

All staff and contractors with access to personal information are bound by confidentiality obligations.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session and remember your preferences
• Track video progress and learning engagement
• Analyse platform usage and improve our services
• Ensure security and prevent fraudulent access

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our platform.

8. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing where consent is the basis

To exercise these rights, please contact us at support@learning247.au.

9. External Links

Our platform may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, and the Commonwealth of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.